managed mobility, managed services, technical support, custom support, 24/7/365 help desk, advance exchange, managed mobility solutions, managed mobility services
Technical Support

CTS Provides Reliable Technical Support for Your Mobility Infrastructure

At CTS, we provide technical support for some of the country’s largest users of mobile technology. CTS can also custom build help desk services to any level you choose. From first call ticketing to level 3 support 24x7x365, CTS will develop a help desk strategy and infrastructure that is unique to you.

Help Desk

At CTS we have the ability to build and staff a help desk function that meets all of your operational requirements. From a first call, trouble ticket function all the way to a full blown level 3 diagnostic and dispatch facility. You decide how much support you need and when you need it. Whether it’s 8x5x5, or 24x7x365 or any combination in between, CTS’s enterprise class technicians are at your service.

Advance System Replacement

When a device fails in the field and you must have to wait while the device gets shipped away for repair, gets fixed, and finally shipped back to the user, it can have a devastating impact on your business. With the CTS advance exchange program, the minute we hear of a device failure, we overnight a fully enrolled and imaged replacement. Once the user receives the replacement, they take the new device out of the box and put the failing device in it and ship it back for repair. Down-time is minimized and your user is operational the next day.

Break / Fix Services

In cases where traditional depot level repair is appropriate, CTS can assist there as well. As an authorized service center for companies such as Apple, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.

Here's how we can help:

  • 24x7x365 support
  • Custom-built help desk services
  • Fully enrolled and imaged replacements

Other Managed Mobility Topics:

Program Planning
Procurement
Custom Kitting
Lifecycle Services
Financial Strategies