Maximize your Uptime
CTS customers realize low TCO and maximized uptime from their mobility programs. Ongoing support is one way that we help ensure long-term program viability. CTS Uptime Services are customized to meet your unique requirements.
Overnight Advance Replacement
When a device fails in the field and you must wait while the device gets shipped away for repair, gets fixed, and finally shipped back to the user, it can have a devastating impact on your business. CTS Overnight Advanced Replacement assists our customers to achieve maximum productivity and uptime. In case of a non-functional device, CTS is notified and ships a replacement device, already profiled with the customers’ master image, overnight to the customer. They then send the non-functional device to CTS for repair and return to service.
CTS provides technical support for some of the country’s largest users of mobile technology. CTS designs custom help desk services to any support level you choose. From first call ticketing to level 3 support 24/7/365, CTS develops a help desk strategy and infrastructure that is customized to your requirements.
Break / Fix Services
In cases where traditional depot level repair is appropriate, CTS assists there as well. As an authorized service center for companies such as Apple®, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.
Extended Warranty and Accidental Damage Protection
Protect your organization from costly repairs with Extended Warranty and Accidental Damage Protection policies.