Uptime Services

Maximize your Uptime

CTS customers realize low TCO and maximized uptime from their mobility programs. Ongoing support is one way that we help ensure long-term program viability. CTS Uptime Services are customized to meet your unique requirements.

Overnight Advance Replacement

When a device fails in the field and you must wait while the device gets shipped away for repair, gets fixed, and finally shipped back to the user, it can have a devastating impact on your business. CTS Overnight Advanced Replacement assists our customers to achieve maximum productivity and uptime. In case of a non-functional device, CTS is notified and ships a replacement device, already profiled with the customers’ master image, overnight to the customer. They then send the non-functional device to CTS for repair and return to service.

24/7/365 Support

CTS provides technical support for some of the country’s largest users of mobile technology. CTS designs custom help desk services to any support level you choose. From first call ticketing to level 3 support 24/7/365, CTS develops a help desk strategy and infrastructure that is customized to your requirements.

Break / Fix Services

In cases where traditional depot level repair is appropriate, CTS assists there as well. As an authorized service center for companies such as Apple®, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.

Extended Warranty and Accidental Damage Protection

Protect your organization from costly repairs with Extended Warranty and Accidental Damage Protection policies.

Technical Support Services

Technical Support Services are unique to each customer. You decide how much support you need and when you need it. Whether it’s 8/5/5, or 24/7/365 or any combination in between, CTS’s enterprise class technicians are at your service. They are available on a turn-key or a la carte basis and will be customized to meet your requirements. This broad category of services includes, but is not limited to:

  • Phone support
  • Remote support of equipment
  • Remote monitoring
  • Accidental damage protection
  • Extended warranty
  • Patch management & distribution
  • Mobile support management
  • Break/fix repair
  • Overnight advance replacement
  • Reporting
  • Training