Company Overview

AetherPal is leading the next big transformation in Enterprise Mobility providing enterprises and mobile operators with Mobile Support Management (MSM) solutions that drive an on-demand mobile support experience.  The company’s ‘mobile first’ product portfolio delivers a scalable, secure mobile support platform that provides real-time application and device support for a geographically dispersed mobile workforce while empowering end users with a mobile self-service solution. AetherPal is backed by New Venture Partners and Point Judith Capital. 

AetherPal Valet 2

With mobile usage escalating, as it becomes critical to nearly every business process, there is a corresponding growing IT support load on apps, devices, and content. Enterprise mobile support costs are sky rocketing, while staff and resources remain stagnant.  This creates a Mobile Support Gap which results in broader scale problems, lost revenue, stalled deployments, slowed innovation as developers support time exceeds development time, and increased TCO. This gap can be closed through user self-service and automation enabled by Valet Mobile Support Management (MSM).

 

»  Valet maximizes user productivity and satisfaction by helping users solve their own issues, learn apps when and where they need it, providing a single mobile switchboard to automate their support needs and communication.

»  Valet increases IT scale and lowers costs by reducing mobile support calls through self-service and enabling IT to more efficiently resolve issues using Remote Support and real-time communication channels.

»  Valet complements your mobile deployment. Integrating with existing mobile apps, Enterprise Mobility Management (EMM) offerings and leading third-party IT trouble ticketing solutions like ServiceNow. MSM also improves the workforce scale and scope of popular EMM offerings including Mobile Device Management (MDM) or Mobile Application Management (MAM).

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